Refund policy

At Edent ltd, we strive to provide high-quality dental products that meet the needs of our customers. If for any reason you are not satisfied with your purchase, we offer a 14-day return policy. Please review the following terms and conditions to ensure your return is processed smoothly.

1. Eligibility for Returns

  • Products must be returned within 14 days from the date of delivery.
  • The item must be unused, unopened, and in its original packaging. Products that have been opened, used, or tampered with cannot be returned for hygiene and safety reasons.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items

Due to health and safety regulations, the following items are not eligible for return:

  • Opened or used dental products (including but not limited to toothbrushes, floss, and dental tools).
  • Products marked as final sale or non-returnable at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our team at e-dent@hotmail.co.uk with your order number, reason for return, and any relevant details.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your product.
  3. Shipping: Carefully package the item in its original packaging and include the RA number. You will be responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure your return is safely delivered.
  4. Inspection and Refund: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, your refund will be processed within 5 business days. Refunds will be issued to the original payment method. Please note that original shipping costs are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item in accordance with our returns policy and place a new order for the desired item.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery at e-dent@hotmail.co.uk. We will arrange for a replacement or a full refund, including shipping costs.

6. Contact Information

If you have any questions or concerns regarding our returns policy, please contact our customer service team at:

We are committed to ensuring your satisfaction and will work with you to resolve any issues..